Garcia's Blog 8/21/17- Per-Game SP Problem

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JohnG

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Garcia's Blog 8/21/17- Per-Game SP Problem

PostMon Aug 21, 2017 3:53 pm

Hey guys,

Ah, not a good topic today, but as everyone knows over the weekend there was a problem that occurred with being able to select your starting pitchers. The process malfunctioned and prevented anyone from entering any per-game starters. Here's the e-mail that we sent everyone who wrote in:

We apologize for the problem that occurred on Saturday, August 19th, that prevented you from making changes to your starting pitchers. Please know that we are diligently working on preventing these unexpected problems to occur. It's unfortunate that this random problem did occur despite our hard work but we will continue to program more safeguards against these types of problems.

As we know that not being able to select the appropriate pitcher could make a major difference for your team, we are offering you a credit if your team misses out on the playoffs due to this problem and finishes 3 games or less out of a playoff appearance.

We sincerely apologize for this problem and thank you for your continued patronage to Baseball 365!


I want to re-iterate that our programming team has done a great job preventing these problems but it's not 100% foolproof and occasionally we have a problem like this. When it does come up they have done a great job adding further protections in to diagnose the problem and hopefully prevent the problem from coming up again.

I also want to thank you guys for being so passionate about the game! We all hate when something like this happens as we know how significant something like this can affect your teams.

As you saw in the e-mail quoted above, we are giving anyone who experienced this problem and misses out on the playoffs because of it a free credit. Just send your username and team name to 365support@strat-o-matic.com and we'll add the free credit to your account.

Thanks guys!

-John

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