Friday Night 2/28 Starting Pitcher Glitch

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JohnG

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  • Joined: Wed Aug 22, 2012 1:35 pm

Friday Night 2/28 Starting Pitcher Glitch

PostTue Mar 03, 2015 12:04 pm

On Friday night there, was a widespread glitch that unfortunately caused our system to lose track of who pitched in the preceding series and who was supposed to pitch in Friday night’s games. Due to this error, certain pitchers ended up starting games on short rest. We have found the cause of the incident and have implemented precautions that will improve how our system reacts to unexpected occurrences like this, rare as they may be.

We sincerely apologize for the problems that this may have caused your teams. While we cannot replay games or change the results of games that were affected by this, we do sympathize with our customers, especially those who may have lost a playoff series or missed the playoffs due to these circumstances. If you had a team that lost out on a potential credit due to Friday night’s games, please e-mail us at onlinegamesupport@strat-o-matic.com and let us know the team and league. We will review the situation and add a credit to your account if your team was adversely affected. We will accept credit requests through May 1st, so any team currently in progress that was affected by this can receive compensation.

We apologize again for this, and thank you for your understanding.

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